TYPE:ServiceMODEL:Golf GTIYEAR:2019
My experience is always top notch at vw fallston
Average Score (383 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2019
We have been going to VW of Fallston since we moved here in 2010 and the service is top notch. We always feel like family when we are here. We are treated well and the staff is always accommodating and helpful.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Excellent customer service
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:GolfYEAR:2020
well i got an oil change on Saturday and driving home today my check oil/low warning came on. Not happy to see when I just paid over $200 for an oil change and brake flush. Shouldn't be happening. Should have reset alert or something was not properly closed/sealed, and I am out of oil! Scheduled my appt on line and had to confirm it as no reminder and they didn't even have me on but got confirm when scheduled.
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:PassatYEAR:2018
Great service. Everyone is nice, and they explain everything to me
TYPE:ServiceMODEL:AtlasYEAR:2019
The service department is amazing. From calling to an appointment to be greeted and taken care of immediately along with the welcoming team to the comfortable waiting area, everything was perfect
TYPE:ServiceMODEL:AtlasYEAR:2023
Adam was welcoming and accommodating during my visit. He thoroughly went over the services I expected to have done. At one point he sat with me to discuss the sunroof clean out and a few other things. All in all it was a pleasant experience that was completed in a reasonable amount of time. Thank you Adam and the service team. The very kind lady at the checkout desk is always a joy to interact with as well.
TYPE:ServiceMODEL:JettaYEAR:2024
The absolute best customer service in the industry!! I would highly recommend using them.