Average Score (383 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

383 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Latasha E.06-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Parker M.06-18-2025

    TYPE:ServiceMODEL:Golf SportWagenYEAR:2019

    very easy to deal with the service advisors.

  • Frank W.06-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Quick service

  • Brad L.06-18-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Rabin S.06-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Theodore C.06-13-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

    The service is responsive, timely, and well performed

  • James M.06-05-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

    Everyone is service is very helpful and professional. I needed to get a flat tire replaced and Mike, Nye, and Liam helped me find the right tire and took care of the warranty policy paperwork. When I returned, I hadn't even walked in, and Liam was calling back to the service bay to bring my tire around. The service tech (sorry didn't catch his name) was friendly and put the tire in my trunk and I was on my way in less than 10 minutes. I love Fallston VW! I have to pass another VW dealer to get there, but it is worth it.

  • Keith A.06-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Quick appointment fast service

  • Todd L.06-02-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

  • Jorge S.06-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Liam was awesome as usual. He always delivers exceptional service and should be commended for this amazing skill.