TYPE:ServiceMODEL:ID.4YEAR:2021
Inability or unwillingness of VW to keep dealerships adequately inventoried to perform recalls. This is not a first time experience.
Average Score (383 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
I had a great experience with my lease at the dealership. Brandon was fantastic!
TYPE:SalesMODEL:TaosYEAR:2024
Joe P. was a phenomenal salesman. Not pushy, easy to interact with, personable, and truly made the entire process less stressful. I generally hate going to dealerships, this was the first time I left and I wasn't nauseous!
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:JettaYEAR:2019
Everyone was friendly. Service Dept was great.
TYPE:SalesMODEL:AtlasYEAR:2025
Probably one of the best experiences we have had buying a car or really anything else. Charles Jenkins was the Sales Rep and we have not seen anyone as good as he was with us. Patient. Asked questions, listened to our answers and made recommendations accordingly.
TYPE:ServiceMODEL:TiguanYEAR:2021
I always come to Volkswagen of fallston to get my car worked on. The only issue this time was I got brand new tires and I wish it would have been driven around long enough to realize that my one tire was leaking air. The light came on immediately after I left the dealership.
TYPE:SalesMODEL:AtlasYEAR:2025
Janelle, our sales person, did an amazing job. She made the whole process so easy and enjoyable. Tom the Sales Manager was extremely helpful as well.
TYPE:ServiceMODEL:TaosYEAR:2022
It took almost 3 hours for an oil change and a couple different filters needing replaced. We asked for new wiper blades and they didn't have them in stock. We paid almost $1,000 for this work to be done and when we checked out the Admin behind the counter said, "wow, you are my winners for today!" As to further rub in the fact we just paid close to $1,000. The shop manager was great and I know he was extremely busy, but it was a little frustrating waiting so long and then the comments of the Admin on the way out just made it that much more terrible.
TYPE:ServiceMODEL:JettaYEAR:2023