Average Score (383 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

383 Ratings

4.8 Average

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  • Emilio C.12-21-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Professional demeanor, cordial staff, fair price and fair trade-in value, no high pressure selling, excellent and thorough explanation of the car's features, and financial details.

  • Aaron W.12-21-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Linda B.12-20-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    No pressure salesperson. Very helping answering my questions.

  • Matthew A.12-20-2024

    TYPE:ServiceMODEL:JettaYEAR:2022

    Great service, very friendly and helpful.

  • Stanley D.12-19-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    It was a very professional, timely and fluid transaction.

  • James M.12-18-2024

    TYPE:ServiceMODEL:ArteonYEAR:2023

    I made an appointment and when I got to the dealer, Liam, wrote the service ticket and gave me a time the work would be done. Everything ran very smoothly, and the car was ready when expected. The dealership is clean and has a nice place to wait. Overall, a very pleasant experience.

  • Rick S.12-16-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Chad H.12-14-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Over the past couple of appointments, the service technicians have been MUCH more communicative, which I've greatly appreciated. Additionally, when having to understand what services are being recommended or explained, they've also walked me out to the car so I could speak and ask questions of the mechanics themselves. This has been especially helpful for not feeling like I'm being upsold or left in the dark about the details of the work.

  • Edgar C.12-14-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Excellent service and customer service. Thank you

  • William R.12-12-2024

    TYPE:ServiceMODEL:Golf RYEAR:2019

    Excellent customer service and communication.