Average Score (383 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

383 Ratings

4.8 Average

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  • Gerald C.10-30-2024

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Exceptional and professional customer service was key...Job well done, your staff went above and beyond that which was required!

  • Pat C.10-30-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Annicka R.10-30-2024

    TYPE:SalesMODEL:JettaYEAR:2025

  • Alyssa K.10-29-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    I’m really disappointed in the after purchase treatment I’ve been given. I was told “how easy” it would be to get the VW app set up. It wasn’t. When the sales rep tried to help me the app connector just spun for 20 minutes. I returned to the dealer twice in person. While a sales rep finally helped me get my CarPlay up and running, my Remote access never worked. I called the online service number from my car and they told me “Car is offline. Go to dealer and have them reconnect the overhead connection module.” I’ve tried to call the service dept with no answer. I left a message and no return call. I text messaged the dealership TWICE for help with setting up a service appt and no one has called me. I teach, so I cannot call during the day conveniently. I don’t even have 200 miles on my car yet and I honestly wish I could give it back. I don’t understand why I have been ignored.

  • Carol M.10-29-2024

    TYPE:ServiceMODEL:PassatYEAR:2018

    They fixed my problem!! Everyone is so kind and helpful!

  • Frank H.10-28-2024

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

    Jonathan's help was outstanding in every respect. As everything was agreed to in advance, it's still a mystery to me why preparing the paperwork takes so long. Signing the paperwork went quickly.

  • Colin M.10-28-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Really happy about the car wash option after service

  • Michele M.10-28-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Kristy R.10-28-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Stephan R.10-27-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

    Great experience