TYPE:ServiceMODEL:AtlasYEAR:2019
Average Score (383 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
VW of Fallston has been my go to since we moved to Maryland. Every time I take my VW in for service I’m greeted by a friendly helpful staff that goes above and beyond. I had a service representative pull up a coupon that saved me $20 on my oil change and tire rotation. Yeah $20 in the grand scheme of things isn’t a whole lot, but they could have ignored it and made me pay the full price. They are straight to the point with what needs to be done with your vehicle, and not once has anyone tried to push anything extra on me. They are true professionals. It’s not just the service department either. Their sales are top notch too. I was playing with the idea of trading in for an upgrade, I was given options on trade-in value, payment options and an APRs. The sales rep wasn’t pushy, was very patient and even when I decided I wasn’t going to upgrade, there was no fuss, simply “I understand, keep us in mind when if and when you do”. I can’t tell you how great it is to have that kind of professionalism from a car dealership. I would 100% recommend VW of Fallston to anyone who is looking for quality care of your vehicle and people who prioritize professionalism over making a sale. Absolutely the best!
TYPE:ServiceMODEL:AtlasYEAR:2025
Great experience from start to finish.
TYPE:ServiceMODEL:TiguanYEAR:2019
We had to have our vehicle towed in, we have two small children and the team went out of their way to make sure we had what we needed and that we were taken care of
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:JettaYEAR:2023
After spending nearly $1000 on the visit I didn't get a tire tread analysis and they didn't top off my washer fluid reservoir. Wonder if they missed anything else?
TYPE:SalesMODEL:ID.4YEAR:2025
Excellent from start to finish! From negotiations to customer service to expedited paperwork, Fallston VW is the best dealership I’ve worked with!
TYPE:SalesMODEL:TaosYEAR:2025
I really appreciated the KISS approach by Jason (Keep it simpld & sincere), no back and forth, just got a fair price from the start.
TYPE:ServiceMODEL:ArteonYEAR:2023
Everything was accomplished to a high standard, facility was clean and comfortable. Took too long otherwise it would have been a 5
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
I was surprised it took over (2) weeks to fix vehicle, waiting on parts. This vehicle is only (1) year old. Why did the AC stop working after (1) year.